Refund policy
All Funko Pop figures are sold in the condition described in the product listing. We use the following condition grades:
- Mint in Box (MIB): Box and figure in perfect or near-perfect condition
- Very Good (VG): Minor shelf wear on box, figure is pristine
- Good: Visible wear on box, figure intact
Returns accepted within 7 days of delivery if the item does not match its listed condition. Items must be returned in original packaging. We do not accept returns on items removed from the box.
To request a return, contact us with your order number and photos of the item.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at meganderson2_25@hotmail.com. Please note that returns will need to be sent to the following address: 109 3rd St NW, Roseau, MN 56751
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at meganderson2_25@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Opened collectible items (including Funko Pop vinyl figures) cannot be returned once the packaging has been opened or damaged
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at meganderson2_25@hotmail.com.